2ndMass: When Viral Marketing Goes Wrong

When does viral marketing cross the line from surprisingly pervasive to creepy? Maybe when TNT plaster mirrors in seemingly every hotel room near San Diego Comic-Con this year with stickers for their 2ndMass promotion for upcoming alien invasion show Falling Skies. Unsurprisingly, some people didn't appreciate what seemed like an invasion of their privacy, but what caught my attention was what happened when someone complained to the hotel about it, with one person revealing via Twitter:

Security and the front desk didnt know anything about it when [I] called them last night.

Later, the same person added, "the manager told me [that] the bellman did it but none of the other staff was notified." None of the other staff including security or the front desk? Either hotels have underestimated how people might feel about a clear sign that people have been in their room without their permission, or those behind the promotion have been surprisingly lax in setting the entire promotion up... and may have ended up upsetting as many people as they enticed into checking out the show.

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Comments (4)

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  1. Oh come on. That's just overreacting.

    Microsoft did the same thing for Kinect at E3. It was dumb, but it's hardly the end of the world.

    Just take the stupid thing off.

    loonyboi

    Jul. 24, 2010 10:16am

  2. @loonyboi As a business traveler I'd be pretty pissed that someone from the hotel had been in my room (aside from housekeeping). To make matters worse the front desk doesn't even know about it? There are other ways to go viral without invading what little piece of home away from home I have while on the road.

    crichton007

    Jul. 24, 2010 12:36pm

  3. And yet the stunt gets the name mentioned on a national tech-news website near you. Respectable bang:buck ratio, seems to me.

    richardsrussell

    Jul. 24, 2010 13:32pm

  4. I think you guys are totally overacting, so many companies have posted mirror clings. You should blame the company that actually provides this media buy or the hotel for selling the space. I think its a cool placement and a nice take home swag. It also makes sense for the campaign to have a hidden left behind messaging,

    kniveschau

    Jul. 27, 2010 14:34pm